Refund policy

All Sales Are Final

All items sold by Lilyanna & Co. Boutique, LLC are made to order. Each tee, tote, sweatshirt, and customizable item is printed and produced specifically for you after your order is placed — nothing is pulled from pre-made stock.

Because of this made-to-order production process, we do not accept returns, exchanges, or refunds, including for reasons such as:

• Change of mind or buyer's remorse
• Incorrect size selected
• Color appearing slightly different than expected due to screen display variations

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if we made an error (wrong design, wrong size, wrong item shipped), please contact us at lilyannacoboutique@gmail.com within 7 days of delivery with your order number and a photo of the issue. We will gladly send a replacement or issue store credit for confirmed errors on our part.

Order Cancellations

Because production begins shortly after an order is placed, cancellation requests can only be accommodated if production has not yet started. Please contact us as soon as possible at lilyannacoboutique@gmail.com if you need to cancel.

Questions

Reach out anytime at lilyannacoboutique@gmail.com — we're a small mother/daughter team and happy to help sort out any order issues.